Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
864 PostsLatest topics in Mobility
Connection fee?!
I've called to change my phone plan as it was cheaper and they said they can do it but it'll charge 15$.I then asked I also wanted a tablet and to connect it with my current phone data plan, and they waived the 15$ and the connection fee for the tabl...
Resolved! What is the Default SIM PIN for Telus SIM card?
Hi. I wanted to enable a SIM PIN on my phone but failed in attempts to set it up by inserting the correct default PIN to begin with. Now I have only one attempt left. Can someone help me with what the default SIM PIN is to enable my own? Thanks.
Had Easyroam, went to the states, had issues
On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...
Speaking With An Agent
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Europe Easy Roam
Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?
Wireless Home Phone ZTE723CA signal issue
I got the ZTE box a month ago and when i make or recieve a call antenna led turn oranges. the user guide say the device connect to UTMS when led are oranges. I tought this was an LTE device. Voice call quality is very poor compared to a call made fro...
Our two Telus phone numbers were deactivated
Our two Telus mobile numbers were on our individual accounts for many years with Telus however, in June 2024 a conman switched our phones to a business mobility plan without our knowledge telling us that we will save $10 a month. In December 2024 Tel...
Store opened Business Personal Account Regular
HI Telus Forums, I wanted to post in case others have had this issue. I opened a "business account" at a telus store the other day where I provided my company's BN and incorporation date. I asked the rep whether the credit check goes to the business ...
Resolved! Purchase eSIM or physical SIM at a Telus store
I am a current Telus customer with 5 lines (3 phones, 1 watch and 1 tablet) on my account. I purchased a new unlocked iPhone from the Apple Store today and attempted to activate a new line with a bring your own device plan in the Telus app. I was pro...
Terrible Voice Signal Strength
I am on a Telus Mobility prepaid plan with an Android 15 phone. Voice signal strength is between 0 and 1 bar. I sometimes can't make a call, and frequently the call cuts in and out. Signal strength is -113 dBm 27 asu. Mobile voice network type is LTE...
