Telus is the worst provider I've ever dealt with

[Charlie1234]

a straight forward sign up for a 12 month pre-paid plan turned into an absolute nightmare after the data got removed after one month. 

there's no way to connect to a human on the phone as their phone tree is broken, and their online support is useless telling me to call in to speak to a person instead.

absolute bait with their plans and a complaint to the CCTS needed, but not like Telus will care either way as a monopoly company

[brumman]

You are right! Used to be able to talk to efficient live operators and get things immediately resolved. Now it is impossible and even if you eventually get to talk to a real person they are hopeless. I want to close my telus account  but who else is any better - certainly not Bell or Rogers! Telus have billed my credit card twice for the talk & text plan and the usage stats appear to be totally wrong as well! How are text messages charged - by the number of characters or what?

[TELUS_Support]

Hi @Charlie1234 - we would like to look into this problem so we can resolve it as fast as we can. Please keep an eye on your inbox for a message from us

[chengyuying403]

I have got same problem here. My 2GB data has remove after 30days, no one tells me I need to set up auto payment to keep this promotion plan. Did you get resolved this issue finally?

[Charlie1234]

So the online team was able to reapply it after I lost if for about a week...

Then now a new "monthly" cycle has begun and guess what???? the data promo disappeared again!! meaning I have to repeat the cycle for assistance and lose another week of data.

FANTASTIC SERVICE TELUS!

[TELUS_Support]

Hello Charlie1234, we sent you a private message earlier, thanks!

[Charlie1234]

I've responded but haven't gotten any assistance or help resolving the issue except a message saying "this is a known issue"

[TELUS_Support]

Hi @Charlie1234 - we've responded to your message. Please check your inbox.

To be clear, knowing that it is a known issue is important so the team can investigate it and resolve it