UPS Lost phone

[Amesgogo]

UPS lost my phone 5 months ago and I am still paying for the lost phone each month. UPS has proof the driver delivered to a completely wrong address. The driver went back to get the phone and the person at the address said they dont have it. Every time I call Telus I wait on the phone only to be told the investigation is still pending. I was told back in Sept, it would take 20 days. The manager is supposed to call me tomorrow and they better fix this and refund me everything including my tax payment. Also each time I called my monthly billing changed. My bill still doesn't reflect the agreed upon monthly plan. This is extortion. I have no choice but to pay them or it affects my credit and hurts me. This makes no sense on Telus side why I am stuck like this.

[Fabylous]

Hi @Amesgogo  I'm sorry to hear about the delivery of the device that went wrong.  If UPS confirmed the device was lost, did they provide you with anything that mentionned it?  Sadly, this forum would not be able to answer your question, but suggest to contact our care team.  

You can always reach us on social media via Twitter on @telussupport or on our TELUS facebook page. 

[Amesgogo]

I am waiting for a manager to call me back. UPS told me Telus had to submit a claim. When I called UPS, they told me the address they delivered it to and I told them that is not my address. The driver tried to retrieve the phone from the address they wrongfully delivered to and could not retrieve it. This is a problem between UPS and Telus with me stuck in the middle. Two big companies that should figure this out and fix it, reimburse me all the money I am owed and stop stressing me out. When the manager calls, I really hope this is rectified.

[Fabylous]

Let us know what the outcome is.  Thank you. 

[kt1]

• This happened to me May 28th, but my phone never made it out of the UPS station. Lost phone and Telus opened a case and won't send me a new phone till they figure it out! 15 emails, 15 phone calls, hours wasted talking to polite clueless call centre people. I am disgusted with Telus. 20 years I have been a loyal customer and they can't even have a human reach out to call or email a solution. 
   Customer service slid to where I'm posting on social media in order to get some one to assist! May 28- July 4th and still no phone. Sad.