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So I upgraded and ordered some phones on the black friday sale which was Sunday. I ordered one gold and one charcoal grey, after speaking to my kids they both wanted charcoal grey, I phoned back 30 minutes later and was told I could not change the colour as it had gone to processing already. I was told to call back when I received the phone and could send it back for the other colour I wanted. I received the phone yesterday evening and phoned this morning to see about sending it back. I was then told because it was a black friday sale, that the phone had gone up by 200 more and I would have to pay this. I explained that I was doing an exchange and not a return. When I spoke to Ben on Sunday, he said nothing about having to pay more, has anybody else had this problem?
Have you tried calling your local Telus store to see if they could exchange it for you for the colour you want? A straight exchange in-store is usually easier than trying to deal with Customer Care, which is a complete disaster.