So I upgraded and ordered some phones on the black friday sale which was Sunday. I ordered one gold and one charcoal grey, after speaking to my kids they both wanted charcoal grey, I phoned back 30 minutes later and was told I could not change the colour as it had gone to processing already. I was told to call back when I received the phone and could send it back for the other colour I wanted. I received the phone yesterday evening and phoned this morning to see about sending it back. I was then told because it was a black friday sale, that the phone had gone up by 200 more and I would have to pay this. I explained that I was doing an exchange and not a return. When I spoke to Ben on Sunday, he said nothing about having to pay more, has anybody else had this problem?