11-30-2018 02:21 PM
So I upgraded and ordered some phones on the black friday sale which was Sunday. I ordered one gold and one charcoal grey, after speaking to my kids they both wanted charcoal grey, I phoned back 30 minutes later and was told I could not change the colour as it had gone to processing already. I was told to call back when I received the phone and could send it back for the other colour I wanted. I received the phone yesterday evening and phoned this morning to see about sending it back. I was then told because it was a black friday sale, that the phone had gone up by 200 more and I would have to pay this. I explained that I was doing an exchange and not a return. When I spoke to Ben on Sunday, he said nothing about having to pay more, has anybody else had this problem?
11-30-2018 03:36 PM
11-30-2018 10:30 PM
Have you tried calling your local Telus store to see if they could exchange it for you for the colour you want? A straight exchange in-store is usually easier than trying to deal with Customer Care, which is a complete disaster.
11-30-2018 10:41 PM
12-01-2018 10:43 AM
Yeah. That is why I suggested calling first. As a Torontonian myself, I find it is worth the trip out to Pickering Town Centre for superior service and a lot more helpful employees at that store.