Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
827 PostsLatest topics in Mobility
Price Match
Have been trying to submit a price match but the online form link is not working. Is there a new link?
Telus Customer Service
What happened to Telus Customer Service???Used to be the leader and the reason I have been a loyal Telus custiomer for years. But this is about to change!!Need to upgrade my phone. Everywhere I ask, I get a different price for the phone. Incredible.H...
Legitimacy of this number
Good evening, I was looking at RedFlagDeals and came across a post about a promotion. I called the number +1 866-558-4146 and was transferred to the sales department, then to the loyalty department. A representative mentioned pricing of $30 per month...
Telus really messed up
I switched to telus for my mobile device plan a couple months ago. The technician who was setting up my apartment wifi convinced me to switch. He made a mistake and started setting up my mobility account under my roommates account (she was managing o...
Resolved! Travelling with E sim card, is my phone unlocked?
Hello, we are going to New Zealand and want to get an E sim card once there. We have an Iphone 15. Is this phone "unlocked" and so can accept a temporary sim?Many thanks.
Almost no mobile reception-Riverdale (Edm)
Anyone else in the Riverdale neighbourhood in Edmonton suffering with regularly dropped calls and unreliable Telus service? This has always been a problem since we've lived here (only 1-2 bars despite being steps from downtown Edmonton) but some days...
Telus mobility return
Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....
Phone Return Label
I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. When finally someone was able to help and say that you will get the label in 10-15...
Shoddy Service
I am a very long time Telus customer. Since signing on for a new two year contract in April 2024, the service has been awful. When I’m experiencing the lag (often), I check the wifi, and it often says either ‘No Service Connection’ or ‘Privacy Warnin...
