Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Home
- Forums
- Mobility Products and Services
- Mobility Devices
- Re: Horrible service
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Horrible service
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
April
I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!
14 REPLIES 14
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May
Any billing increases or charges should be laid out pretty clearly on any/every bill (with any possible increases explained in advance). Have you spoken with our team about your bills?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
telus is horrible they disconnect for no reason my mother is 75 years old with early stage dementia and nneds her phone for emergency and they shut off with no notice and they wonder why no one want to have service with them
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
Hi @Maryb1949 - we can understand the frustration with that. We will send you a message to assist
Need to private message us but don't know how? Check out this step-by-step guide.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
I totally agree. They shut everyone off with no notice. Then they expect us to pay for reconnection.
BUNCH OF CROOKS. Very going back with them.
Sent from my iPhone
BUNCH OF CROOKS. Very going back with them.
Sent from my iPhone
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
Clients are notified of suspension through various methods. TELUS sends two notices before a suspension. The first notice is sent at least 14 days before suspension and can be an SMS or a bill message on your invoice. The second notice is sent via SMS at least 24 hours before suspension. The suspension notices include information such as the reason for suspension, outstanding balance, scheduled suspension date, reconnection fee, availability of payment arrangements, and TELUS website and toll-free number.
As outlined in our service terms, a reconnection fee is applied if your service is disrupted because of non-payment.
Need to private message us but don't know how? Check out this step-by-step guide.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
June
We did not get that any of it this is rediculous and to that to a senior citizen with early stage dementia is the worse there should be some sort of budget for seniors like this you guys are horrible
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
That's bs you know that I just called in amd got told " incorrect" lol
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
i have 20 more days to cancel after signing up... should i cancel?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
They don't seem to care about policy so if it says 20 more s
Days your probably sol cause legally it's 14 days so they could deny it regardless
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
sigh..... i am saving tonnes of money, but my biggest pet peeve are companies that take advantage of their clients. Rogers was getting bad as well, as they didnt give 2 poops I was leaving.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
ok not tonnes of money haha, but about $200 a month
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Notice they quit replying after she said she didn't receive anything lol
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
at least you can talk to Rogers Reps via chat, and they are from Canada. I think Bell and Telus use the same agency from the Philippines
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Not when they disregard laws and policy's and then when i push the laws and policy's they say it's not correct like the experience I just had
Related Content
- Complaint Regarding Customer Service Experience and Billing Issues in Mobility Services
- Why is customer service for both parent and child company so poor. in Mobility Services
- Terrible Customer Service and billing errors in Mobility Services
- Back from vacation and my signal strenght at home is horrible in Mobility Services
- Telus customer service is horrible in Mobility Services