Change sim card

[pinny]

• Hello there,  

I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. 

•  
•  
• Device & Plan Summary
• Change Plan & Add-Ons
• Change Phone Number
• Number Transfer Status
• Suspend Phone
• Track Repairs
• Reset Voice Mail Password

[Syaoran]

You need to give Customer Care a call.  Due to SIM swap scams, it needs to be done by someone at Telus.  

[TELUS_Support]

Hey @pinny - if you go to My TELUS, please click on Plans & devices>Device>Change a SIM card on the right-hand side.

This is through the website so I recommend doing that there