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Change sim card

pinny
Neighbour
  • Hello there,  

I can't seem to be able to change my sim card. I am on my account and I clicked plan and devices. I don't see anywhere that I can change my sim card. These are the options that I have below. 

  •  
  •  
  • Device & Plan Summary
  • Change Plan & Add-Ons
  • Change Phone Number
  • Number Transfer Status
  • Suspend Phone
  • Track Repairs
  • Reset Voice Mail Password
2 REPLIES 2

Syaoran
All-Star

You need to give Customer Care a call.  Due to SIM swap scams, it needs to be done by someone at Telus.  

TELUS_Support
Official Support Team
Official Support Team

Hey @pinny - if you go to My TELUS, please click on Plans & devices>Device>Change a SIM card on the right-hand side.

 

This is through the website so I recommend doing that there


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