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trouble accessing

Just Moved In

This is the webpage that loads when I select that I would like to "manage my Internet plan" in the Telus Account area. This has never worked correctly. Note that it says "You have no active services." which is odd, because I have gigabit Telus PureFibre. When I click "Order now" I get the other page I posted, just prompting me for value added services but nothing about an existing internet package. 


I have removed my personal information. The address showing at the top does not include my apartment number, so I wonder if this has something to do with it. My contact information is correct on all Telus profiles related to my account as far as I can tell. 


I have this trouble on Safari/Chrome/MS Edge so before I get told to try a different browser, believe me, I have.


Any ideas?


Screenshot 2023-11-24 at 4.48.41 PM.pngScreenshot 2023-11-24 at 4.52.12 PM.png


Community Power User
Community Power User

You should be logging into My Telus and then go to Internet to manage your account/internet. Based on the link it looks like you are getting taken to a guest access page.


My TELUS - Log in to manage your TELUS account Telus › my-telus


Just a long time customer hoping to help.

This is precisely the problem: after I click “manage internet plan” from My Telus, it redirects me to the page in my subject:

This is the issue. I am trying to manage my plan the normal, correct way and being redirected to an odd page. Thanks for any additional insight you can provide.

Community Power User
Community Power User

Strange indeed. As a possible workaround login to your Telus account and then try this link while logged in:


My TELUS Internet


This is the URL I'm taken to when I click on Internet from My Telus. Hopefully it will get you to where you want to be.

Just a long time customer hoping to help.