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connect app doesn't show connected to wifi devices
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2 weeks ago
connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. i reboot router multiple times. all didn't solve problem.
8 REPLIES 8
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a week ago
I have the exact same problem. I have the T3200 modem so copper connection. I’ve restarted modem, and the phone, and reinstalled the app. I’ve also cleared the cash on my phone, in the app and reinstalled the forms/documents. Still nothing. I have quite a few devices, with very slow internet (25). Today I turned off several devices to see if that would help, and nothing. I also tried resetting the network settings in my phone, still nothing. I’ve ordered a new modem hopefully it will help. I’m also looking for a replacement app, but no luck on what might work yet.
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a week ago
i called couple times to TELUS support line, they don't know what to do. I think the best way its replace modem, like you are doing.
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a week ago
I am experiencing exactly the same issue. It has been days but no fix at all. Called tech support and they cannot solve it either. Feels like Telus Connect developers are quite incompetent.
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a week ago
I am having the same issue. It says SYNC off and I cannot pause or unpause
any devices.
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a week ago
I’ve replaced my modem this week, and no change. The app has some kind of problem, on the back end, we need a ticket to escalate to the back end folks..
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Friday
Same thing here. BC. Over a week no devices to show on app. Wifi is working good. I can't see why change modem when it's Telus app. Them and the app haven't been anything but problems. Come on Telus support. Fix it!
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Friday
I had some signal/packet loss, over time with my T3200, so tech support couldn't figure out why the app is not working, so opted to change it as to try something. No luck though. I messaged Telus support directly this morning, no response yet.
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Friday
I live in Surrey BC I have the exact same problem and I have tried all the methods that Telus support team recommends. It doesn’t work. Meanwhile, my Internet has a problem it connects and disconnects in about every 10 to 15 minutes. A new hub was installed today but same things happen in Telus connect. I guess this should be the issue of the App.
Nothing has been done to solve the problem. Anyone has idea what to do, advise! Thank you
