Wifi boost 6 issues for over a month, no help

[JordanBC]

The tech came to install a new network access hub and wifi boost 6 over a month ago now and my connect app still says "oops we are experiencing technical difficulties"

I cannot use any of the functions to change the network name and password or see devices connected and create schedules etc.

Every time I talk to support they just ask me to go through the same steps of resetting the network hub and the boost 6 but nothing changes. 

What is going on with Telus and wh won't anyone solve my issue.

This is what my app has looked like from day 1 and yes I have reinstalled the app multiple times and rebooted all Telus devices including factory reset multiple times.

[Nighthawk]

Have you tried just logging into the Boost directly instead? If you access the network access hub at 192.168.1.254, you should be able to see the IP address for the Boost. Enter that IP in the address bar of a browser and log in using the password located under the bottom cap of the Boost. Should be able to access most settings there. Only thing you likely can't do when logged in directly is set schedules.