I've been with Koodo for years and have 4 lines with them for my family. After waiting 24 hours for a callback I got no help with my issues. 1. I wanted to downgrade one line to the $15/month basic plan. 2. reduce the cost of the other 3 plans by $5/month.
The agent was less than helpful, he stated that he couldn't do 1. at all and he could do 2. but there would be a $15 per line change fee. In the past, plan changes were free.
The agent would not put me through to the retention team so I'm now on the cusp of switching my lines to another provider.
In these days of competitive phone plans I'm amazed that Koodo's customer service is getting worse and that there was little interest in keeping my lines.
