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Telus Account on Mozilla Thunderbird

Bri
Neighbour

I am currently setting up a new laptop and trying to create my telus.net account in Thunderbird as it was on my previous laptop. I followed the Telus thread for the manual install on Thunderbird but I continue to get an error "Unable to log in at server. Probably wrong configuration, username, or password. My gmail account installs without issue.

Thanks for any advice that may help.

7 REPLIES 7

RonAKA
Rockstar

I can only say that I did add the new G Suite Gmail account to my desktop Monzilla Thunderbird program. I used IMAP (previously was POP) and followed the Telus procedure. One source of confusion can be using existing standard Gmail accounts vs the Telus created G Suite account. They are different. 

NFtoBC
Community Power User
Community Power User

@Bri 

Can you login at webmail.telus.net?

 

 

NFtoBC
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Yes I can log into webmail.

Account also works fine in the Windows 10 email.

NFtoBC
Community Power User
Community Power User

If you haven't been migrated yet, then you need to set up with the old credentials.

Try the following

Host: IMAP.telus.net with user name & password 

SMTP Port 1025 SMTP.telus.net User name & Password 

Use SSL ON

Authentication:  Password

 

 

Else the current info is here.

NFtoBC
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Bri_0-1606511191271.png

It doesn't give me an option for port 1025. I've tried with above settings and also using imap/smtp.telus.net.

I've also try tried the procedure as in your link.

Well I'm not sure what I did right, but it is now working.

 

Thanks for your help!!

NFtoBC
Community Power User
Community Power User

Wonderful. Thanks for sharing your success!

 

NFtoBC
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