Telus Account on Mozilla Thunderbird

[Bri]

I am currently setting up a new laptop and trying to create my telus.net account in Thunderbird as it was on my previous laptop. I followed the Telus thread for the manual install on Thunderbird but I continue to get an error "Unable to log in at server. Probably wrong configuration, username, or password. My gmail account installs without issue.

Thanks for any advice that may help.

[RonAKA]

I can only say that I did add the new G Suite Gmail account to my desktop Monzilla Thunderbird program. I used IMAP (previously was POP) and followed the Telus procedure. One source of confusion can be using existing standard Gmail accounts vs the Telus created G Suite account. They are different. 

[NFtoBC]

@Bri 

Can you login at webmail.telus.net?

[Bri]

Yes I can log into webmail.

Account also works fine in the Windows 10 email.

[NFtoBC]

If you haven't been migrated yet, then you need to set up with the old credentials.

Try the following

Host: IMAP.telus.net with user name & password 

SMTP Port 1025 SMTP.telus.net User name & Password 

Use SSL ON

Authentication:  Password

Else the current info is here.

[Bri]

It doesn't give me an option for port 1025. I've tried with above settings and also using imap/smtp.telus.net.

I've also try tried the procedure as in your link.

[Bri]

Well I'm not sure what I did right, but it is now working.

Thanks for your help!!

[NFtoBC]

Wonderful. Thanks for sharing your success!