June
When i try to connect to the #TELUS public wifi the sign in page does not load. It times out after I click the push notification for "Sign into Telus" and says "Webpage not available ... net::ERR_TOO_MANY_REDIRECTS"
I currently use the Brave browser but I have tried this using chrome, samsung, firefox, etc. as my default browsers and regardless of what I have I still get the too many redirects message every time I try. I have cleared caches for all browsers and that did not fix the issue.
June
This is happening on my mobile phone, not a laptop.
June
That's understandably frustrating. I'll send you a private message to discuss further, thanks.
June
June
Hey @xray I'll send you a quick private message to discuss something quick.
June
June
Let's try a few additional steps to resolve this issue:
Clear Cookies and Site Data: In addition to clearing the cache, try clearing cookies and site data for your browsers. This can sometimes resolve redirect issues.
Disable Browser Extensions: Some browser extensions can interfere with the sign-in process. Try disabling any extensions, especially ad-blockers, privacy tools, or VPNs, and then attempt to connect again.
Try Incognito Mode: Open a new incognito/private browsing window in your browser and try connecting again. This mode disables extensions and uses a fresh session.
Check Time and Date Settings: Ensure your device's date and time settings are correct. Incorrect settings can sometimes cause connectivity issues.
Forget and Reconnect to Wi-Fi Network: On your device, go to your Wi-Fi settings, forget the TELUS public Wi-Fi network, and then reconnect to it.
Use Another Device: If possible, try connecting to TELUS public Wi-Fi using a different device to see if the issue persists. This can help determine if the problem is device-specific.
Reboot Your Device: A simple restart of your device can sometimes resolve connectivity issues.
If these steps do not resolve the issue, please contact our support team for further assistance. 1-855-200-WIFI https://www.telus.com/en/internet/free-wifi-hotspots
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
June
I've done all this and it still persists. I can connect to Shaw Open, BC Ferries, airport networks and plenty of other open available networks but not the #Telus.
June
If you are still having trouble connecting to a hotspot, call 1-855-200-WIFI
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
June
I've already been on the phone with your CRS for 2 hours already previously and none of the 8 people I spoke with had any idea what I was talking about and offered no help, will it be any different after I spend 20 minutes on hold with this batch and get bounced around to 8 other people?
June
Did you call this number? This is specifically for TELUS WiFi.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
June
June
Hi did you fix it? I am exactly in the same situation.
June
June
July
Hi,
I am currently experiencing this issue with my home internet which I use for teleworking. It will it will let me connect it I say "use connection anyways" but it's too slow to load anything.
I tried restarting my modem.
July
I am experiencing the same issue on my home internet.
All my devices will not connect. I tried putting in "connect anyways" on my mobile and it connected but nothing would load. Showing 5 bars.
I tried restarting and nothing changed.
July