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Is this a SCAM???

Kupa
Just Moved In

I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. I wasn't sure if they were scammers, but they provided detailed information about my internet plan and account balance. Then they asked for my SIN number, and without much thought, I gave it to them. Later, I received another call from 844-962-1419, which was also from the previous representative. She mentioned that she hadn't asked for my date of birth yet. After telling her, I realized immediately after the call that I might have been scammed. I promptly informed my bank, TransUnion, and the Canada Anti-Fraud Centre. In less than an hour, I received an email from Telus with the following email addresses: [email protected] and [email protected]. I also received a text message from 777222 saying that I had successfully selected an Optik TV plan. This text message left me very confused because the same number was used when Telus installed my internet previously. I checked my Telus app and indeed, I had activated this Optik TV plan. So now I'm very confused whether this is a scam or a legitimate promotion from Telus. Do they usually ask customers for their SIN numbers?

Thank you.

7 REPLIES 7

jackrabbit000
Ambassador
  • I’m with Telus and they never asked for a SIN or b’date.  

BrandonT
TELUS Employee
TELUS Employee

Hi @Kupa,


Do they usually ask customers for their SIN numbers?
As a TELUS employee, I can confirm that yes, there are specific times where we may request a SIN, Date of Birth, Drivers License Number.  For example, we always request 2 pieces of ID when activating new accounts, and processing credit checks. Source: TELUS Website - Checklist for activations and renewals. To prevent unwanted activity on your TELUS account, we want to make sure its really you. So we may still ask existing customers of TELUS to provide types of identification for specific scenarios and or triggers. 

 

Regarding the phone numbers you mentioned: 833-390-3721, 844-962-1419 

These are not listed on the TELUS website, and I am unable to find any internal directories that use this numbers either. I have seen rare occurrences where an official TELUS sales team uses a unique number, or a 3rd party marketing agency offering TELUS services uses a number we are not familiar with. With that being said, I personally would not trust those numbers due to the limited information on them. I would just call into TELUS using the numbers shown on our website.

Regarding the emails you mentioned: [email protected] , [email protected]
These are real TELUS emails. The first one is used for quotes. The other one I cant find any specifics on, but it uses the offical @telus.com domain which is trusted. 

Regarding the number that texted you: 777222
This number is used when an appointment is created for new service, or an installation for home services.

---

I do suggest that you give TELUS a call, request that they review recent changes made on your account so you can see if you recognize all of them. Then have them check to see if there are any new accounts opened with your information. If you recognize all changes, and you recognize all of the accounts open under your details, there is no active concerns to worry about.

 

If you have concerns with the details you shared over the phone, and you want to be proactive in protecting yourself, you could call Equfax and Transunion. Request they review any recent credit checks, and also request they add a Fraud Alert on your file. This will prevent anyone, including yourself from having getting a credit check. If a credit check is requested, Transunion/Equfax will notify you that an attempt was made, and you will then have to manually approve or decline it. 

I hope that helps clarify some things for you.

Mandie-Rose
Just Moved In

Yes, I can confirm this sentiment as I keep receiving such calls from the 833-390-3721 and when I called back it said Telus. Though the contact info said "unknown". They keep calling for the past week and its sickening. I always research the number via official directories. On top of that they never leave a voice mail. I never answer calls I do not know, my parents on the other hand keep doing that. I also have a call blocking setting on with my phone. Somehow just today before writing this post they called me. I am with Telus. 

BCPublicServant
Neighbour
As a public servant any phone companies are not allowed to ask for your SIN by law.

They will proceed to tell you they can but do not provide it.

Contact you local Service Canada and REPORT them to our Integrity Department. We have sent our Investigators out to cell phone companies to tell them by law they are not allowed to ask for this.

The only people required to give your SIN to is your Employer, Gov't Departments (CRA, Service Canada, etc and your Bank may require it.

Hi @BCPublicServant ,

 

I share the same concerns regarding sharing my SIN outside of the legally required areas, and use extreme caution myself.

 

But I will have to contradict myself as a TELUS Employee since its much easier for us to prevent fraud if we have more forms of ID on file. Fraudsters are getting very clever with using AI/phishing/social engineering to the point its very easy for them to obtain enough valid ID to open accounts with cellphone providers which can have a damaging affect to their credit, and time canceling/replacing cards, auditing their statements, and so on. 

 

Just to make some clarifications:

  • A SIN number is not mandatory to run a credit check through TELUS.
    If a customer chooses to decline the other methods of identification, or does not have multiple pieces of valid ID available, a SIN is an alternative solution if the customer chooses, otherwise they can visit a TELUS Store and verify their identity in person without a SIN.
    Reference to https://www.telus.com/en/support/article/checklist-for-activations-and-renewals for more information on valid forms of ID

  • In reference to the The Social Insurance Number (SIN) Code of Practice Section 2.1 Key duties of SIN holders (1) it states: "You can share your SIN outside of legally prescribed uses. However, in doing so, you may expose yourself to a heightened risk of fraud or identity theft. You should only do so if you are willing to assume that risk.", followed by: "subscribing to cellular telephone, internet or television services".

BrandonT,

Cell providers need to stop asking our clients for their SIN. As a PS we will send our Investigators over to your place of business to tell you to stop. Once this happens your company is placed on our internal Federal list of private business who are contributing to fraud by asking this.

Telus, Bell, Rogers, etc have all gotten in trouble for this poor practice more than once. Stop bullying our clients just so you can make a sale. Our clients have come back to us saying the sales person is denying them a cell phone if they don't provide it. This is what is causing our Investigators to visit your businesses.

SINs are never to be used as ID for any private sector businesses ever. Stop asking our clients to assume that risk. There are other forms of IDs that can be used without exposing the privacy of our clients SIN.

We do tell our clients to never provide thier SIN to any cell phone services no matter how pushy cellular sales people can be.

I will be forwarding this email with your information up to our Integrity Directors to deal with Telus bad practices.

SusanD
Just Moved In

I too have been receiving calls regularly from 1-833-390-3721. After failed attempts reseaching this number today I decided to answer. When doing so theire was an immediate pause hesitation on the other end to which they then addressed me by my name.  Knowing there is a scam where they try to get an answer yes I responded by asking who I was speaking with calling from an 800 number. They told me was calling from Telus and again tried to have me ascknowledge with a yes to my name, I told them I was not expecting a call from Telus and if was I would expect Telus to show and identify on my phone and to not call again. You would think if Telus they would have at least offiered an apology for inconvenienece of continusly calling...Nope...they Immediately hung up without even acknowledging my comment . This absolutely confirmed for me that it was some kind of a scam and not Telus. I wanted to reply here to put out a scam warning on this number as well as to make Telus aware of this activity. Hopefully Telus you will be concerned and follow up on this 800 number.