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5G rural internet hub

Farmgal
Neighbour

@ Disappointed in my new hub.  I have been with Telus for over 30 years

1.  It needs two electrical plug-ins to work,

2. Is 2 pieces which the tech said one is booster(?), which I apparently don't need as I have good reception in my house and he did not install outside.  

3. Takes up a lot of space.

4. Tech changed hub password for me but wouldn't show me how to change it.

5. Telus customer service is so hard to reach a live person or even email.

6. Liked my small older ZTE hub which I could easily move from one room to a different room in same house.

 

Telus you need to improve customer service!!!!!!!!

 

 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Sorry to hear about your experience with the new hub. We appreciate your feedback and will forward it to the appropriate teams. If you need further assistance, please let us know, and we'll do our best to help.


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