Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal

[BDiddy]

At random intervals my purefibre internet completely disconnects and subsequently reconnects.

I have called tech support, had the modem replaced and resliced.  My work video calls are dropping and google home music disconnects.  It happens between 6-15 times per day.

I cant continue like this working from home. I paid for a dedicated 24/7 connection to the internet.

[NFtoBC]

Keep a record of when this happens (date, time and length of outage) and call support again. The more info you can supply, the easier it is for them to fix.

[loyalClient]

Hi there,

You may try factory reset the modem when it is possible.

Also, what is the modem you are using and which firmware version?

Thanks

[BDiddy]

I've done this countless times-for good measure.  It gets so bad at times, I just connect to my phone because it is stable.

[rkc]

Hi BDiddy, did your issue ever get resolved? This sounds exactly like what I am experiencing...

[loyalClient]

Which modem or router you are using and what is its firmware version?

[BDiddy]

I don't know what firmware it is but it is the T3200M

[BDiddy]

No, unfortunately it hasn't been resolved. It seems to be  VERY common issue. I posted about it on social media, and you should see the responses.  It is incredibly annoying.  I am a student, and I will be in my flow state working on a paper and bam, office 365 disconnects and freezes because of connectivity issues.  I can't even type a word when this happens.  I almost just bought Office student so I could work offline then I thought - why?  I am paying the equivalent monthly for internet - it should work!

I have even at times installed a monitor to track the issue.  The last guy that came said I have had too many devices connected.  Give me a break!  its fibre optic and I live in a 600 square foot condo, its not like I am mining crypto or something.  

When you search social media A LOT of people are having this issue. Its a network issue - and if it doesn't get addressed soon - I am just going to cancel.

[BDiddy]

Soo I have tried something different.  I changed the setting in admin, which I guess was searching for an optimal channel daily at 7 am in the morning.  I may change the time to a busier time of the day if it seems that I get more interference at that time.  So far today, things seem to be working much much better.  But only time will tell.