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Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal
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01-13-2022 06:59 PM
At random intervals my purefibre internet completely disconnects and subsequently reconnects.
I have called tech support, had the modem replaced and resliced. My work video calls are dropping and google home music disconnects. It happens between 6-15 times per day.
I cant continue like this working from home. I paid for a dedicated 24/7 connection to the internet.
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8 REPLIES 8
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01-14-2022 11:13 AM
Keep a record of when this happens (date, time and length of outage) and call support again. The more info you can supply, the easier it is for them to fix.
NFtoBC
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01-18-2022 06:38 PM
Hi there,
You may try factory reset the modem when it is possible.
Also, what is the modem you are using and which firmware version?
Thanks
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01-13-2023 02:25 AM
I've done this countless times-for good measure. It gets so bad at times, I just connect to my phone because it is stable.
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03-14-2022 01:47 AM
Hi BDiddy, did your issue ever get resolved? This sounds exactly like what I am experiencing...
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03-15-2022 04:23 PM
Which modem or router you are using and what is its firmware version?
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01-13-2023 02:24 AM
I don't know what firmware it is but it is the T3200M
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01-13-2023 02:23 AM
No, unfortunately it hasn't been resolved. It seems to be VERY common issue. I posted about it on social media, and you should see the responses. It is incredibly annoying. I am a student, and I will be in my flow state working on a paper and bam, office 365 disconnects and freezes because of connectivity issues. I can't even type a word when this happens. I almost just bought Office student so I could work offline then I thought - why? I am paying the equivalent monthly for internet - it should work!
I have even at times installed a monitor to track the issue. The last guy that came said I have had too many devices connected. Give me a break! its fibre optic and I live in a 600 square foot condo, its not like I am mining crypto or something.
When you search social media A LOT of people are having this issue. Its a network issue - and if it doesn't get addressed soon - I am just going to cancel.
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01-13-2023 05:22 PM
Soo I have tried something different. I changed the setting in admin, which I guess was searching for an optimal channel daily at 7 am in the morning. I may change the time to a busier time of the day if it seems that I get more interference at that time. So far today, things seem to be working much much better. But only time will tell.
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