Gmail and Telus voice-mail not playing well

[Rick81]

I use the Telus voice-mail system on my landline. One of the features of that service is that I get sent an email when a voice-mail is left. This worked well up until the transfer to Gmail.

Now when I receive a voice-mail Telus, as normally done in the past, sends an email to my [email protected] account. However Gmail, in it's wisdom, shunts the Telus message to SPAM. My attempts to teach Gmail of the errors in it's ways have, so far, failed.

     The sending address is:   vm.telus.com 

Perhaps it is just Karma ... but if there's a "work around" or it could be fixed that would be appreciated.

Thanks,

Rick

[FuzzyLogic]

Possibly something of help in this article on dealing with spam:

https://support.google.com/mail/answer/1366858

[Rick81]

Thanks FuzzyLogic.

I have tried several of the things in the link you forwarded. Unfortunately no success yet. The voice-mail address changes with each message so adding an address isn't going to cut it. The domain remains the same.

In general I'm not a fan of the Gmail interface but I seem to be stuck with it. Perhaps the humour of a Telus feature being designated by Gmail as SPAM will make it more tolerable.

Rick81

[FuzzyLogic]

You MAY be able to filter with a sender of the form @domain.com 

I haven't tried this but there isn't really any wildcard support for filters in gmail.

[Rick81]

Thanks again. I'll give it a try.

Rick81

[rc]

Have you tried adding the sending email address to your contacts.

[Rick81]

Unfortunately the full email address changes with each message. The domain remains constant.

Rick81

[xray · Accepted solution]

Have a look at this article:

https://www.lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106

The key step is #4

A dialog box appears. In the From field, type the email address you want to allow. Be sure to type the full email address, like [email protected]. To allow every email address from a particular domain, type just that domain name, like @yahoo.com.

[Rick81]

Created a filter for email with title voicemail and specified to never send to spam.

Thanks again.