If anyone can help I need the contact info for a member of management for an ongoing issue. Both email and physical mailing address would be appreciated. Thanks everyone.
I would also like such contact information, preferably for someone in management who understands the concept of vicarious liability and the consequences of the recent court decision Moffatt v. Air Canada, 2024 BCCRT 149.
Hello Bryan. I also need to contact management. Since May of 2023 (almost a year ago!) I've been charged a fee for a service that is included in my plan. I called and waited the usual 20 minutes to talk to someone then another 15 minutes while they...well, I'm not sure what they're doing...only to come back and say that indeed that feature IS included in my plan. The bill is adjusted and the next month it happens again. For a few months I just paid my amount as it should be until I finally had to go through it again. And of course each time they assure me I will not be charged the incorrect amount again. I would be so happy if you could tell me how to take this to management level. Thanks so very much.
