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Copyright infringement notice


I keep getting emails from Telus notifying me of a copyright infringement claim against my internet account. I have no idea what it refers to and I don't want to open the attachment in case it contains a virus. In fact, I don't even have a Telus account anymore. Does anyone know if this message is legitimate?


Community Power User
Community Power User

Care to post the wording of the email?


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Did you look at the mail header information to see if it is actually from Telus?

Community Power User
Community Power User

Those copyright infringement claims are typically generated as a result of someone using your connection  to download a media file (TV, movie, music), usually from torrents. The notice will identify the file at the bottom of the message without needing to open the attachment. I wouldn't recommend opening the attachment anyways as they're often Word documents full of macros.


The bottom of the email will look something like:

You are subscribed as (your Telus account email address).

Your IP address is ###.###.###.###.

Time of event: 2021-MM-DD HH:MM:SS
Date of event: 2021-MM-DD HH:MM:SS
Asset title: <Name of show/movie/song/file>
IP address: ###.###.###.###
Notification ID: (some mix of letters and numbers)


The IP address in the message should match your router / public IP address. (

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Community Power User
Community Power User

Given that you don't have a Telus account I suspect this is either a phishing attempt or possibly malware.


What is the sender's email address?

Just a long time customer hoping to help.