TELUS Neighbourhood

When I had a Shaw PVR, I was able to record all games played by a specific sports team - such as recording all Vancouver Canucks games or all Seattle Seahawks games.  There doesn't seem to be any way to do this with TELUS Optic TV (other than searching the team name and manually recording each game that comes up in the results).   Can we add this feature please? ... View more

Can we get the feature to arm/disarm the system on a schedule. Used to have this with Vivint and it does not look like you can do this on TELUS security ... View more

There needs to be a way to remove the Weather Network App from the 4k PVRs.  The app is intrusive and ruins the entire Optik tv experience.     ... View more

Just enabled Call Control and particularly like its call log feature.  I would like to access it periodically but have to log in again each time.  Would it be possible to add an option to stay logged in or at least extend the automatic logoff time interval?  Thanks. ... View more

Before Crave TV took over the movie channels, there was an option to see all recently added movies. This is a feature that is truly missed. I almost never watch crave anymore because I don't want to spend 30 minutes scrolling and trying to find one movie that was recently added. ... View more

I would love to see the ability to save the TV channel settings (customize my guide) on all PVR boxes once. I make the changes on on digital box but they do not carry over to our other box. It is quite frustrating that every week, I need to go in an unselect preview channels from showing up in my guide. While we are at it, can you give us the option to see only "checked" channels in the guide set up? I have to scroll though pages and pages to see channels that were added to my guide by a system update.  ... View more

When I was with Shaw I used a feature that they have that I miss quite a bit. They display a progress bar when I’m skipping ahead or fast forwarding through a show. It let me know where I was in the program and I could make decisions based on that (we can eat when it’s over in 13 minutes, or no, you need to go to bed now since the show is only half over). Thanks for your consideration! ... View more

I recently switched from Shaw Blue Curve to Telus Optik and I miss that I can’t watch recorded shows on the Optik app on my phone. For example, I am watching a recorded show on my TV with my husband and then half way through the show I leave to room to make dinner in the kitchen. With Shaw, I would just take my phone with me and watch the rest of the show on the app. However, the Optik app only lets me watch that show “on demand”, and most of the time the show isn’t even available yet. When it is, I have to watch the show all over from the beginning again - with no fast forward ability! Shaw’s app lets me pick up exactly where I left off in the TV room. Please consider adding this very, very useful feature to your great services. ... View more

Add Hardware Security Keys for account security? Some social media & email providers, cloud providers, etc, have accepted security keys for some time now ... View more

I use both Shaw and Telus for the last twenty years and I have to commend Shaw to keep their Call Centre in Canada.   English is my second language so I usually have a hard time to communicate with someone in the Philippines where I believe Telus main Call Centre is.  It is much easier for me to communicate with someone who speak Canadian English (even with accent) and understand some Canadian custom.   I have to arrange services at Senior Home recently and Telus agent in Philippines does not have a clue on the general layout at Canadian Senior Home.  Today I connected with a Telus agent in BC and she understand the service requirements quickly.   Keep your Call Centre in Canada, Telus - just like what you brag about being a GOOD community member!! ... View more

Eons ago Bell and Telus used the same Microsoft Mediaroom platform to provide their fibre TV service. It was cutting edge at the time, but over the years it seems Bell has moved light years beyond where Telus is. Their current offering has more support for Google services, a cloud based PVR and more flexibility in remote watching of programs. I would love to see Telus offer an upgrade path to these features, as Optik has grown very long in the tooth. Even Shaw is offering these features now.  ... View more

First, read the ideas Second, match Shaw Blue Wave with Cloud PVR ... View more

I hate this feature when I turn on my Optik TV box. It just slows down performance and I can’t change the channel for like a couple of minutes. Please give us the option to turn off/disable this feature. ... View more

NHK World (channel 2924) should be group with the other international news channels at the 800s. It’s an English language news channel from NHK. ... View more

The sort feature for Scheduled Recordings is messed up chronologically when viewed on a PC.  Under all scheduled it doesn't even give a date or time. It only says "Series recording". I'm assuming this is probably a work in progress, but in the future, maybe work out all the bugs before release.  Note - this is not an issue on the Android app nor on the TV STB/PVR. ... View more

TV Polonia was removed from TELUS TV programming a few years ago, but as the legal dispute with the North American re-seller has been resolved, can TELUS get this and/or other Polish language television in its Optik TV offerings.  Currently, there is only 1 channel, # 2953 TVP Info.   Thank you. #Polish ... View more

I really miss the feature with Shaw that allowed me to specify which sports teams to record when they were on tv. No such feature exists on Optik. For example, I either record every hockey game or I have to keep an eye on when my team plays and manually record them ahead of each game. Both ways are inconvenient and doesn’t meet my needs. I know many people who believe this is a huge shortcoming with signing up with Telus. Please add the ability to automatically record specific sports teams. ... View more

As it is now the only siren your alarm system has is on the panel.  In our house the panel is upstairs and the siren can  barely be heard in parts of our basement or not at all in the shop.  If our alarm goes off you can't even hear it outside; wouldn't it make more sense to have a siren outside so neighbors etc can hear when it goes off? It would be nice if you offered extra internal sirens that could be plugged into any outlet but it would really be helpful if you offered an external siren we could plug into our soffit plugs. ... View more