TELUS Neighbourhood

I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on. ... View more

Can you please remove from the title ''duress code'' for this video? https://www.youtube.com/watch?v=zFHOnNgqL0w cause it gives you impression it will show you how to create a duress code however is never shown during the video. That option has been decommissioned so the ONLY way to do it is trough the panel: https://www.telus.com/en/support/article/use-duress-code ... View more

Why is Telus adding so many Streaming channels to the channel lineup thast available on Pluto TV, Tubi and Plex for free. Noticed that Confuss, Infamous TV, Baywatch, Family Feud Classic, The Price is Right and The Price is Right Barker Era as well as other. If Telus is going to do that why not add other channels like Reuters, CBS News, Bloomberg TV+ and such instead of going Half ass in on streaming channel why not go all in? Maybe add streaming sports channels like. Monster Jam, Bein Sports xtra, FIFA+ DAZN TV the these streaming channels are available on Pluto TV, Tubi and Plex. Also why did Telus Get rid of MSNBC, CNN, Fox News and replaced with channel that people don’t watch like The  Washington post, Ticker and Time…  ... View more

Why is it so annoying to delete a show after watching it?  With shaw I could push "exit" and it gave me the option to delete or keep.  And if I pushed delete, it was gone and I was back looking at my other recordings, then 1 more push on exit and I was back on the last channel I was watching.  After I delete a show on Telus, it keeps playing until I go push more buttons to get back to the guide or home page. ... View more

Hello,   Does Telus have a cabinet wrapping program to prevent graffiti being tagged on infrastructure? I'm curious if there is an opportunity for partnership.   Thank you!   ... View more

Hello,   My previous post has been archived. How can I find it again?   Thanks! ... View more

Telus, please extend if not excellent, at least reasonable customer service! For almost two months, you have been billing my Telus account double. I moved/transferred to a new address, but my old address is still being billed continuously. Common sense! If you moved to a new address, it means the old internet service at your previous address is no longer active and should have been deactivated by you. When I called customer service and spent two hours discussing this, they simply told me to manage my online account. However, every time I try to update my online account, it says 'service is not available.' What a burden! ... View more

There's a lot of wasted space on the left. Having the Recorded and Scheduled tabs horizontally across the top would fix that. Individual recordings take up a lot of vertical space. I think they could easily be compressed by 50% or more (especially if they are full width). Could we add the ability to delete all episodes of a recording maybe with a context menu we get after a long press on the series entry? (Context menu could also be used to manage the recording details.) ... View more

You should include Caribbean countries in this plan similar to what Rogers has done. ... View more

Please make this available to EPP customers ... View more

How come those ads is now part of additional services if we wish not to have it. I think the companies who owns those ads should be the one paying us forcing us watch those ads that especially the one we cannot skip. ... View more

Make an app and site that work!! I haven’t been able to pay for my account through my phone in 6 months since I swapped to Apple. You’re forcing me to have to change company’s. Also why do you guys steal our extra top up money instead of letting us save it for our next payment. The **bleep** is up with that. ... View more

Can you please modify the automation rule for arming the system when the door is locked to specifically exclude manual locking and only apply to the dead bolt being locked using the buttons (from the outside). Right now if you set the rule to arm system (arm away) when door is locked, it is arming away when I lock the door using the automatic dead bolt from the outside (good), but also arming away when we are inside the house and manually turning the dead bolt (like when you come inside the house and manually lock the door behind you). Also, if you forget to lock the dead bolt and do it from the app, it ALSO arms away with us trapped inside the house. I was with Vivint before switching to Telus and this nuance of this feature/rule was present with their custom actions. I.e. you can set a rule to arm away when the deadbolt is locked FROM THE OUTSIDE (only- no other locking scenarios/cases). ... View more

I am a Bylaw officer with the Municipality of the District of Saanich. Our Business process is to send letters in regards  to graffiti complaints. I am looking for a contact person to make the report of Graffiti on Telus properties.  Thank you  Chantal Ziegler  ... View more

My SmartHome Security currently has Arm Stay automatically applied at 11:00pm and Disarm automatically at 7:30am. Since I configured this, the feature has apparently been removed and now I cannot adjust the timing nor can I remove the schedule. (Note that the system automatically disarms ONLY  if Arm Stay is in effect, never if it is Armed Away.) Can we please have this feature returned? ... View more

Why is this not a baseline function?! It makes no sense to not allow me to schedule arm and disarm. ... View more

Since both are internet based and function the same, why are they not the same? The TV guide now has "new" and "live" badges. Why not on the online guide? The TV guide when you highlight a show a description appears at the top v. the online guide you have to right click for details which takes you to another page. THEN sometime go back does not take you to where you were.   Recodings TV guide filter to oldest brings to the top the series that has the oldest show, click to expand and the newest is at the top whereas the online guide choose oldest to newest changes both. Expand a series and the oldest recording is at the top.   You would think if one managed both the same would give the IT guys more time to solve the problems ... View more

When using the voice button on the phone it only shows YouTube results of the search. It should be showing all apps. Shaw has had this for years. ... View more

Have a feature to watch multiple Chanels at once time. Very good for sporting events instead of having to set up two screens ... View more