4 weeks ago
Hi all
I made the mistake of switching from a residential account to a business account starting in early September. It took several visits over several weeks for services to be installed to be functional. I can’t blame the installers as the problems were all at the Telus side. Horrible considering that the connections were already there from the residential account.
Even now 6 weeks later, I can’t log in to the MyTelus app as it tells me that there is no accounts linked to my email. This is impressive as the same email / password combination works on the website.
Even time I try to resolve anything the system tells me to “log on to the MyTelus app”
In addition when I try to contact Telus to ask them about my bill the amounts the online system tells me I owe don’t match the bills I am asking about
Has anyone suffered similar
4 weeks ago
Hey @Soccerdad it would be best to speak with the Business team about these issues so they can look into them but we can offer help with the residential side if there is still something pending