My 2-year service agreement is up for renewal in about a month and half and I noticed that one of the discounts on my November bill was removed without notice. I called in and spent over two hours and finally got a one-time credit back. However, the rep had also issued a modified agreement which is about $30 higher than my original agreement. Since Telus can unilaterally change the price, what's the point of signing up for a contract?
It's incredibly difficult getting a hold of a rep who's helpful and at this point, I'm just not going to bother with the renewal and will just switch to another carrier at the end of the term.
