Lack of response to graffiti removal request

[Frustrated09]

Myself and other neighbours have requested TELUS to remove graffiti on Telus boxes located on Smith Ave and Farrow St for over a year now without any result. What is the delay?

[Frustrated09]

Are you serious?! Well get them to contact me then. How do I make an official complaint?

[TELUS_Support]

We have submitted the information to our team to handle. If you'd like to share your feedback you can do so here

[Frustrated09]

It’s been a week since you’ve submitted the information and the boxes have not been cleaned. What is the update from the team?

[Frustrated09]

it’s been a week since you provided my information to your team and I haven’t heard back from anyone and the boxes have not been cleaned. What is the update from your team?

[TELUS_Support]

We’re currently following up and hope to have an update for you as soon as we have more information.

[Frustrated09]

Are there any updates to this? 

[TELUS_Support]

Our field team will be assigning it to a contractor but we don't have any timelines to share, unfortunately. 

[Frustrated09]

The graffiti on this box still hasn’t been removed.

 

[TELUS_Support]

Hi @Frustrated09 thank you for your ongoing support to these graffiti issues. We've emailed a field team directly for a faster response. I am sorry for the delay but this should be resolved ASAP now.

[Frustrated09]

The graffiti still hasn’t been removed 

[TELUS_Support]

As stated, we've contacted the field team directly. While we can't provide a definitive timeline for this specific location, our team will handle it as soon as possible.

[Frustrated09]

It’s been over a year since this was first reported. This is unacceptable and needs to be addressed by management. Please advise what management will be doing. 

[Frustrated09]

Any updates? Have my concerns about the lack of response been forwarded to management like I’ve requested? 

[TELUS_Support]

Our graffiti team has been to the site twice, in late Aug and again in late Sept, confirming that all TELUS property in the vicinity was good to go. Perhaps if you could send us a closer image of the box just in case it's not a TELUS box at all.

[Frustrated09]

 

 

 

The graffiti has not been removed, it’s been over a year. One of the TELUS boxes has also been damaged. This is what happens when your infrastructure is not maintained. When will the graffiti be removed?