Forum Discussion
Contract Renewal Inquiry
Huge bill increase. They were sure persistent in wanting me to change to telus from Rogers and now that I have done that they have just abandoned me as a client. my bill is way higher and it is terrible customer service
4 Replies
Replies have been turned off for this discussion
TELUS_SupportOfficial Support Team
It’s possible that the promotional discounts you received when you first signed up have recently ended after the 2-year term. Please send us a private message with your account details and we’ll be happy to review your plan and confirm what’s changed.
Its up to you to know when your contract expires and negotiate a new one.
You agreed to the terms of the contract that included discounts for two years of the higher price which you start to pay once the discounts expire.
- FuzzyLogic
Community Power User
You may wish to review this recent post from another customer in a similar situation:
