Forum Discussion
Telus Connect app won't forget devices
Since November of last year, I have spent countless hours uninstalling, reinstalling, resetting everything. Have spent at least 7 hours on the phone with Telus. Put in a ticket at the beginning of January, to which nobody responded. When I called they said there was no fix and so nothing was done and they would send a technician to install new equipment. New equipment was installed yesterday. The list of devices, dating back to November, were cleared; however, I am still unable to forget any devices.
New equipment is a Network Access Hub NH20T and Boost Wi-Fi 7. I have plugged and unplugged and factory reset, deleted and reinstalled the app. Still unable to forget any devices.
Talked to the technician and he doesn't know why either.
While logged into the hub, Connection check consistently shows results below. Could this have anything to do with it? Grasping at straws here...
3 Replies
TELUS_SupportOfficial Support Team
Assuming that you've already tried manually removing the devices and resetting as you've mentioned, have you tried changing your network password? It'd remove all devices so you could then try re-adding only the ones you want to.
The issue is that I cannot remove devices, either via the app or manually. The long list of devices is on the telus connect app. When I connect to the booster, I see only currently connected devices. I have changed the password. I have renamed the network.
- TELUS_Support
Thanks for your time and we'll send you a private message shortly in order to escalate this issue for you.
