TELUS Device Care Complete

Protect your Android or iPhone from loss, theft, accidental damage, and manufacturing defects. Coverage costs $17 per month and must be added within 60 days of device purchase.

What's Covered

Loss and Theft

• Full device replacement if lost or stolen

Accidental Damage

• Cracked or shattered screens
• Broken camera or power ports
• Malfunctioning microphone or speaker
• Liquid damage from water, coffee, or other spills
• Up to 2 incidents per 12-month period

Manufacturing Defects

• Hardware failures covered under the same incident limit

Additional Benefits

• Free battery replacements
• Unlimited photo and video storage at full resolution
• Expert tech support for device setup
• Repairs through Mobile Klinik

How to Add Device Care Complete

You have 60 days from your device purchase date to activate coverage.

Option 1: During Purchase Add the plan when buying your device online or in-store.

Option 2: MyTELUS Account

1. Log in to MyTELUS
2. Navigate to your device settings
3. Select Device Care Complete under available add-ons
4. Confirm enrollment

Option 3: Phone Dial *611 from your TELUS device and request Device Care Complete.

Option 4: TELUS Store Visit any TELUS location within the 60-day window.

Cost

$17 per month, billed to your TELUS account.