Forum Discussion
Telus Connect app won't forget devices
Since November of last year, I have spent countless hours uninstalling, reinstalling, resetting everything. Have spent at least 7 hours on the phone with Telus. Put in a ticket at the beginning of Ja...
TELUS_Support
Official Support Team
Official Support TeamAssuming that you've already tried manually removing the devices and resetting as you've mentioned, have you tried changing your network password? It'd remove all devices so you could then try re-adding only the ones you want to.
The issue is that I cannot remove devices, either via the app or manually. The long list of devices is on the telus connect app. When I connect to the booster, I see only currently connected devices. I have changed the password. I have renamed the network.
- TELUS_Support
Thanks for your time and we'll send you a private message shortly in order to escalate this issue for you.
