Forum Discussion
Telus TV Guide No Longer Saving just My Subscribed Channels Setting
Digital TV app version 1.26.3.200 updated and removed the saving of the TV Guide option of ‘My subscribed channels’. We have to set it every day the box now wakes up. Hopefully this is an inadvertent regression?
7 Replies
TELUS_SupportOfficial Support Team
Our team is definitely aware and working on a fix!
I was told by Telus support on the phone tonight that Telus is not working on a fix. I was told this is the way the boxes are supposed to work, and we just have to live with it and change our settings every time we turn the TV on because there are no plans to change it?
- TELUS_Support
As mentioned in this thread: https://forum.telus.com/discussions/my_home_services_and_devices/telsus-tv-channel-guide-keeps-switching-to-all-channels/179533 this is indeed a known bug that our Optik team is working on.
Thanks for the pointer; I just checked that thread and tried the steps, but the setting still doesn’t stick after reboot on my end. Hoping this gets fixed soon since it’s a bit inconvenient to reset every time.
- TELUS_Support
We've posted some things to try over in the other similar thread where you replied. Check it out!
I continue to be dissatisfied with switching to telus. Huge error. Why would they think it is okay to have unsubscribed channels continue to show up after selecting not too. So annoying and think telus simply doesn't care.
- TELUS_Support
As we stated a few times, our Optik team is aware of this issue and actively working towards a fix. Appreciate your patience!
