Forum Discussion
New 2026 Optik TV Box woes
First take on our new Telus Optic TV box.
We received our new boxes last week to replace the current 4 that we have. We were told by a friendly tech services rep in the Philippines that everything would be the same or better and that we would still have our recorded programs and I assumed scheduled settings.
No such luck. Not only have we lost recordings, but we need to reschedule programs for recording. Accessing the recordings now involves one extra step. Furthermore, there are no menu options for Play, Save, Delete, Series record info, Cancel series, Change settings, series priority, and Delete recordings.
The screen is often cluttered with windows of other offerings and options; particularly when the TV is first turned on. Finally figured out to hit the back button to clear the detritus.
The Guide no longer shows live video previews of the channels; just a still of the show or channel.
The pause, skip, and fast forward modes are quirky.
Am I a happy camper? Far from it.
Anyone love the new boxes?
1 Reply
TELUS_SupportOfficial Support Team
The new Optik TV boxes operate on an entirely different platform which means recordings from the older boxes cannot be migrated over and some of the interface has been re-designed. We understand this will require some adjustment but we'll pass the feedback along as well :).
If you have any issues or setup questions, feel free to ask away.
