I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. I wasn't sure if they were scammers, but they provided detailed information about my internet plan and account balance. Then they asked for my SIN number, and without much thought, I gave it to them. Later, I received another call from 844-962-1419, which was also from the previous representative. She mentioned that she hadn't asked for my date of birth yet. After telling her, I realized immediately after the call that I might have been scammed. I promptly informed my bank, TransUnion, and the Canada Anti-Fraud Centre. In less than an hour, I received an email from Telus with the following email addresses: telusservice@i.telus.com and noreplyteluschannels@telus.com. I also received a text message from 777222 saying that I had successfully selected an Optik TV plan. This text message left me very confused because the same number was used when Telus installed my internet previously. I checked my Telus app and indeed, I had activated this Optik TV plan. So now I'm very confused whether this is a scam or a legitimate promotion from Telus. Do they usually ask customers for their SIN numbers? Thank you.

I too have been receiving calls regularly from 1-833-390-3721. After failed attempts reseaching this number today I decided to answer. When doing so theire was an immediate pause hesitation on the other end to which they then addressed me by my name. Knowing there is a scam where they try to get an answer yes I responded by asking who I was speaking with calling from an 800 number. They told me was calling from Telus and again tried to have me ascknowledge with a yes to my name, I told them I was not expecting a call from Telus and if was I would expect Telus to show and identify on my phone and to not call again. You would think if Telus they would have at least offiered an apology for inconvenienece of continusly calling...Nope...they Immediately hung up without even acknowledging my comment . This absolutely confirmed for me that it was some kind of a scam and not Telus. I wanted to reply here to put out a scam warning on this number as well as to make Telus aware of this activity. Hopefully Telus you will be concerned and follow up on this 800 number.

Same deal here, daily calls from 1-833-390-3721 . It immediately shows up on my phone as Suspected Spam and i've added them to my block list but they're relentless. Let's be real for a second here though, there's a lot of things you don't give out over the phone to people and your SIN number is at the very top of that list, right next to your passport. Even BrandonT here is giving god awful advice saying there are times where Telus would ask you for your SIN number over the phone-- no they absolutely wouldn't Brandon. There's dozens of alternative identification options that are SIGNIFICANTLY better and don't put people at risk because of poor policy. There's no world where you should be asking a person for this. The most frustrating thing here is googling "Telus needs my sin number" shows your post in bold letters saying it's fine, when you're setting people up to get absolutely railed assuming this is common practice.

Hi Brandon, I called this number:1-833-390-3721. I got a TELUS representative. My account clearly came up. I have advised said agent to escalate this to the manager and whatever team manages the outbound phone system used to contact customers. I have also been getting calls from this number, and they have not been leaving voicemails. Sometimes I get calls multiple times in one day. I also have call control on so I know its a human trying to reach me. The agent did not know about the number. The thing is, call center phone systems will sometimes have multiple caller ID numbers that DO NOT MATCH anything on the website. This is a very normal practice for call centers. The problem with this, is in a day and age where you can be scammed for just answering your phone and being hung up on, people don't answer numbers they don't know. Whomever is doing said outbound calls trying to sell services needs to learn to leave a voicemail, or your team who deals with the phone service should see if maybe having a call display name on outbound calls is an option. Hope this helps, From a fellow call center worker.

Hi Kupa, Do they usually ask customers for their SIN numbers?As a TELUS employee, I can confirm that yes, there are specific times where we may request a SIN, Date of Birth, Drivers License Number. For example, we always request 2 pieces of ID when activating new accounts, and processing credit checks. Source: TELUS Website - Checklist for activations and renewals. To prevent unwanted activity on your TELUS account, we want to make sure its really you. So we may still ask existing customers of TELUS to provide types of identification for specific scenarios and or triggers. Regarding the phone numbers you mentioned: 833-390-3721, 844-962-1419 These are not listed on the TELUS website, and I am unable to find any internal directories that use this numbers either. I have seen rare occurrences where an official TELUS sales team uses a unique number, or a 3rd party marketing agency offering TELUS services uses a number we are not familiar with. With that being said, I personally would not trust those numbers due to the limited information on them. I would just call into TELUS using the numbers shown on our website.Regarding the emails you mentioned: telusservice@i.telus.com , noreplyteluschannels@telus.comThese are real TELUS emails. The first one is used for quotes. The other one I cant find any specifics on, but it uses the offical @telus.com domain which is trusted. Regarding the number that texted you: 777222This number is used when an appointment is created for new service, or an installation for home services.---I do suggest that you give TELUS a call, request that they review recent changes made on your account so you can see if you recognize all of them. Then have them check to see if there are any new accounts opened with your information. If you recognize all changes, and you recognize all of the accounts open under your details, there is no active concerns to worry about. If you have concerns with the details you shared over the phone, and you want to be proactive in protecting yourself, you could call Equfax and Transunion. Request they review any recent credit checks, and also request they add a Fraud Alert on your file. This will prevent anyone, including yourself from having getting a credit check. If a credit check is requested, Transunion/Equfax will notify you that an attempt was made, and you will then have to manually approve or decline it. I hope that helps clarify some things for you.

As a public servant any phone companies are not allowed to ask for your SIN by law.They will proceed to tell you they can but do not provide it.Contact you local Service Canada and REPORT them to our Integrity Department. We have sent our Investigators out to cell phone companies to tell them by law they are not allowed to ask for this.The only people required to give your SIN to is your Employer, Gov't Departments (CRA, Service Canada, etc and your Bank may require it.

Optik TV Added After Suspicious Call; Legit?

28 Replies

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sixo-four
Neighbour
2 years ago
It is NOT a scam. Personally, I hate Telus, but this number called me and they made me an offer I couldn't refuse. Before the call was over, they provided me my new account #, I logged into my old Telus account on the web portal and this new account was there. It was 100% legit.
Davidos14
Neighbour
2 years ago
Hi!

On my parts i have called back telus on their real number with the robot asking what you want to do and etc. The guy on the phone checked the number i gave him and told me it was legit. It's telus campaign department calling for the house wi-fi.

I'm in Québec.
JohAtPlay
Neighbour
2 years ago
Apparently this number is legit even though it's listed elsewhere as being suspicious. I connected with Telus via chat today and they confirmed that the person I was talking to yesterday did in fact work with Telus. And they have an order in process, though some mistakes in the offer were made and still need to be worked out to my family's satisfaction.
Hubbmeister
Organizer
2 years ago
I just received a text from 777222 saying that they want to upgrade my modem. The link in the text that is supposed to take me to a "why?" page doesn't -- big surprise -- so I replied to the text with the suggested SUPPORT option. They then replied that today wasn't available and asked for a new day.

They contacted ME and now want to force me to accommodate THEM to get an answer about the legitimacy of their screwed-up text. That ain't happening. The modem is working fine for me and if they wat to replace it, they can do the jumping through hoops to get it done. I am so fed up with this company.
- A-B
  Community Manager
  2 years ago
  Texts from the 777222 number are legitimate. as for the modem upgrade, it's either to improve/update the service to make sure everything is working as well as possible, or if the customer is in an area where copper service is being turned down (thus the new equipment for the new fibre service). Customers in an area where the latter is occurring however are notified well in advance.
Just_LH
Ambassador
2 years ago
Blocked it but they keep calling.
papabear
Neighbour
2 years ago
They just called me asking for my telus account number, pretty crazy they even send me an email to "verify" it was legit [email protected]

please report them someone has to stop this criminals
papabear
Neighbour
2 years ago
I just got a call from them asking my telus account number
and they sent me an email for "verification" [email protected]

please report them something has to be done to stop this criminals
SebSebSeb
Neighbour
2 years ago
My only experience when a "Telus rep" called me under a number that did not show as TELUS, was that it was basically a scam. Somehow they knew my phone plan was about to end, and offered me a brand new phone with a new 2 year plan. They had my name, my address, and my number, all they had to confirm was my email which they used to get into my account and change my password.

For what reason they needed my account is unknown, but thankfully Telus is not ******* around when a customer gets their account stolen. Had my account back with the hour, and had it put on watch for about 3 months. Since then I do not trust any random number saying they are a Telus rep. Some nasty people live on this planet, and the ones who live across the globe and try to steal internet credentials are pretty high up there. Stay safe out there.
sjr32
Neighbour
2 years ago
NEVER! SIN numbers are only required when dealing with employers and the government.
Regtable61
Neighbour
2 years ago
I keep hanging up not knowing if it is really Telus calling me. I hear the familiar Indian accent you hear from scammers and automatically hang up because I'm not taking a chance. If you use a foreign calling service, it may hurt business.