Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list displays okay, as well as the call log. I tried the usual fixes (I worked in IT and know many). I did online chat, but the "agent" could not help. After numerous tries, I finally tricked it into connecting me to a real person, who also asked me to try some of the fixes that I already had tried, and looked at some things but ultimately couldn't help and told me to call a number for "technical support" which resulted in a bot that just kept telling me to go to the online chat or offered to send me a text message (I was on a landline). After asking for a real person about 40 times in multiple ways, it connected me to a queue that was >1 1/2 hours long and I think that Call Control blocked the callback. Apparently you can't actually talk on the phone to anyone at Telus (a phone company?). Has anyone else had trouble seeing the accepted list for Call Control (maybe it's a general problem) or is it just me?
79 Replies
My eyes may be deceiving me and I would appreciate someone else provide proof that I'm not hallucinating. The Call Control menus appear to visible again. The 'Call Log', 'Accepted List', 'Blocked List' and the one that has been missing the longest 'Preferences' all appear to be functional again. Is it possible this 6+ month odyssey is over?
I noticed last week that everything was finally working on both pc edge and ios app. I wonder what the final fix was. Nice to be able to manually add phone numbers again and turn the voicemail on in preferences.
Hah yah it works for me too.
Still not working
The 'add number' function on the accepted list and the blocked list no longer works for me. I was on the phone with telus and they tried something on their end but nothing worked. They said they raised a ticket.
On Dec 15/24, I spent 90+ minutes trying to get help with adding numbers to the accepted list. The function wasn’t working/enabled. While the agent had me try various fixes and did some back office tweaks, nothing worked. The agent told me that he’d never seen my issue before and he would escalate to Level 3 tech support. I was given a reference number and told I would hear back (email, text and/or phone call) within 24 to 48 hours. Weeks later, I’m still waiting for a resolution….
- I never heard from anyone when the agent logged a ticket months ago. No message left. I guess no one cares to fix considering the no contact, numerous complaints from various people and the length of time this has been a known issues. Begs to wonder why the agent who logged your ticket was not aware of it.
TELUS_SupportOfficial Support Team
Hey SL2 - sometimes a callback is attempted but they might have been unsuccessful in reaching you. We'll send you a private message to check on the status
I was on the phone for 1.5 hours on Sunday Dec 15/24 trying to get help with adding numbers to the accepted list. The function wasn’t working/enabled and while the agent tried to help, he ultimately had to escalate to 3rd level tech support. I was given a ticket # and told I’d get a reply (email, text and/or phone call) within 24 to 48 hours. Weeks later, I’m still waiting….
Adding number to the accepted list doesn't work in Edge/Chrome/Firefox as of now. The option is there but has Java Script void(0) error when click on it and nothing else shows.
Telus web developers should be able to see the defect and fix this in no time.
I've been experiencing the same issue on the website for at least a couple of months now. I've tried multiple browsers and even reset all settings, but nothing has worked.
The "+Add a number" option appears in the Accepted list section, but as soon as I click on it, everything below goes blank, and the option to add a caller disappears entirely.
It's incredibly frustrating that this problem has persisted for so long without a resolution.
Support ticket 7699549…what’s the status of my support ticket from mid-October? Or should I even ask at this point. Support is a joke.
- TELUS_Support
Our team can't view the individual tickets but we'll do some digging to see if the needle has moved on this. Thanks for your patience with us 🙂
Please pass this to the web developers.
This works only in Chrome with Windows 10 - nothing else.
For the Web based access this is most likely because you use deprecated Java Script methods which cause uncaught exceptions (Uncaught ReferenceError: targeting is not defined) for the click action in the "+ Add a number"method" (seen using Developer Mode in Chrome under both Win 10 and Win 11).
For the App - the devs should be able to figure this out based on what they fix in Web.
Can anyone access preferences or add a number in their Call Control interface? When I click "+ Add a number" the panel goes blank. The preferences panel has no content. I've tested in Firefox, Chrome, and Edge on two different computers. And I get the same results on the app.
How does this get communicated to the Telus web development team? Chat never works. Twitter/X response is pathetic. Calling in gets agents who are clueless.
Still not working on browser or ios app. Can’t add numbers to lists manually, can’t access preferences to allow failed call attempts to leave voice mail. Hasn't work since September. Tried different browsers, computers, no difference.
On Windows 10 with Chrome:
Working again as of today.
Hi - I was able to finally connect with an agent and he seemed able to reproduce the issue and was trying to reach the appropriate people - but couldn't get through. Based upon your comments I used a VPN to get an east coast address (Montreal in this case - I'm in BC) and call control worked correctly (after clearing my cache). So I think this is an issue based upon the servers or content delivery network serving web pages. It might be affecting BC or west coast users.
This solution of changing VPN works for me too. I'm also in BC so I think you are right regarding it's affecting BC or west coast users only.
I am having this issue too. when is this going to be resolved? this is super annoying, I want to switch providers, we have 8 lines and got a new plan, and all the call control stuff got reset and I cannot add it back anymore.
- TELUS_Support
Hey ho316 we are investigating the issue and are looking into it
This has been going on since September. See, Re: Call Control accepted list will not display we... - Page 2 - TELUS Neighbourhood, Telus admits it's an issue.
Still not working on browser or ios app, Can’t add numbers to list manually, can’t access preferences to allow failed call attempts to leave voice mail. Therefore, I am no longer getting automated calls from my kids school district. This sucks, has been going on since September. Why can’t Telus fix this?
