Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
On Dec 15/24, I spent 90+ minutes trying to get help with adding numbers to the accepted list. The function wasn’t working/enabled. While the agent had me try various fixes and did some back office tweaks, nothing worked. The agent told me that he’d never seen my issue before and he would escalate to Level 3 tech support. I was given a reference number and told I would hear back (email, text and/or phone call) within 24 to 48 hours. Weeks later, I’m still waiting for a resolution….
TELUS_Support
Official Support Team
Official Support TeamHey SL2 - sometimes a callback is attempted but they might have been unsuccessful in reaching you. We'll send you a private message to check on the status
