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CALL CONTROL
Just added TELUS Call Control to my home phone. The instructions mention an accepted call list. However I can not find a link to access this list to ad numbers. Anyone ??????
To access the accepted call list you need to log in to your My Telus account on a computer or through the mobile app.
If using the mobile My Telus app: (iOS) (Android)
- Once logged in to your home account, click on the Plans icon in the bottom right.
- Under the Home Phone section select Manage Call Control.
- There will be a drop down menu that defaults to Call Log. Tap that and select Accepted List. From there you can add or remove numbers.
The process will be similar if using a PC I believe.
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I have 'Call Control' on my Telus Landline. I need to access my 'Block Callers' list in order to unblock a phone number. Does anyone know how to do this? I tried using 'Manage Call Control Features' over the phone but there was no way to 'unblock' a number...
Read the accepted solution.
thanks
- Nighthawk
Community Power User
To access the accepted call list you need to log in to your My Telus account on a computer or through the mobile app.
If using the mobile My Telus app: (iOS) (Android)
- Once logged in to your home account, click on the Plans icon in the bottom right.
- Under the Home Phone section select Manage Call Control.
- There will be a drop down menu that defaults to Call Log. Tap that and select Accepted List. From there you can add or remove numbers.
The process will be similar if using a PC I believe.
- I’ve tried this on my iPhone 11, and there’s nothing showing Manage Call Control on the menu items. Now what?
The problem is that I can’t receive calls from US numbers, despite having a Canada/US Unlimited Text/Talk/Data plan (easy roam activated) and nothing on in Focus. The calls don’t even show in my Recents list, but when a shipper calls my number, the recording says Call Control is activated. Now what? Calling the Telus help 🙄 line is an utter waste of time, as the wait is ALWAYS over an hour.Login to your 'My Telus' account.
Across the top of the page, you should see an icon menu. Select 'Plans and Devices'.
You then should get three more options that pop up. Select 'Call Control'.
That should give you the page where you can view your call log and add or remove blocked numbers as desired.
Hope this helps...
(This works on my computer using Win 7 with Firefox. I do not have web access on my flip-phone)
Thanks.. that worked but what a lot of searching to find something that should be out in the open and easily accessible.
