Forum Discussion
Number Transfer
I am only a customer for 75 minutes, but already beyond disappointed.
I have signed up for prepaid service and want to port my number. Why is this not possible online? If Telus does not want prepaid customers, why are they running promos?
A 1-855 phone number is provided during the activation process. When calling the number, it is "not in service". I have now found the correct number, but I am waiting in line for over an hour!
Am I missing something simple?
Unbelievable...
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TELUS_SupportHow do I solve my other problem. After logging in to MyTelus Web, I see me prepaid account, but clicking 'Manage' gets me either
"Sorry - there was an unexpected error. Please try again later.", or
"Sorry, you are not authorized to access this information."
Any idea how to solve this without another 75-minute trip to the call queue? Thanks!
Hi there, thanks! I got it done after spending 75 minutes in the call queue... Once I reached someone it only took a few minutes. My issue is that 1) this should be a simple online request, and 2) the chaotic information and phone numbers provided. For example, recommending *611 isn't very useful when the old SIM needs to stay in the phone for the number transfer.
Other stuff still doesn't work for me, such as Telus Web. And I don't easily find instructions for voice mail. But I can't afford to loose another 75 minutes, so this will have to wait...
TELUS_SupportOfficial Support Team
- NFtoBC
Community Power User
Are you porting from a different carrier?
Have you set up the account with Telus, set up a number on the SIM?
When I last transferred a number, it took just a few minutes to transfer the number from my former carrier, once I had the phone working on a (temporary) Telus number.
More info here.
