Forum Discussion

Martin1's avatar
Martin1
Neighbour
2 years ago

Number Transfer

I am only a customer for 75 minutes, but already beyond disappointed.   I have signed up for prepaid service and want to port my number. Why is this not possible online? If Telus does not want prep...
Martin1's avatar
Martin1
Neighbour
2 years ago

Hi there, thanks! I got it done after spending 75 minutes in the call queue... Once I reached someone it only took a few minutes. My issue is that 1) this should be a simple online request, and 2) the chaotic information and phone numbers provided. For example, recommending *611 isn't very useful when the old SIM needs to stay in the phone for the number transfer.

 

Other stuff still doesn't work for me, such as Telus Web. And I don't easily find instructions for voice mail. But I can't afford to loose another 75 minutes, so this will have to wait...

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Martin1 Definitely not ideal that you had to wait that long but glad it's working now.

Humphreys We'll send a private message your way to see if we can figure it out together. 

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