Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I have call control, had TELUS add 2 smoke detectors. Guess while adding wasn't in test mode and the monitoring peeps called both my numbers. However fire dept showed up. I checked the call log and see the number called me failed to press their numbe...
With Telus Smart Home App on iPad, I find that if I minimize it and bring it back up, it is missing the side menu bar, the top purple bar, and a blank Activity area is open on the right side of the screen. I have to close and then open the App to bri...
I have a Telus Security setup that includes indoor motion sensors.We're looking into adding a dog to our family, is there anything I need to do to make sure the motion sensors don't trip when my dog's home alone?
I'm moving into a home that has previously had a Telus security system. The prior resident has left their security camera (and a few other bits) behind. If I got a plan through Telus, would I be able to simply add that preexisting equipment? Or would...
Newly migrated from myADT to myTelus (as part of Telus transitioning previous ADT customers to their system). Home Security is the only product I have with Telus. Set up my Telus on Telus.com website. Established myTelus App on iPhone and iPad. myTel...
When I use onboard storage on my cameras do you my still use the clips when recording and does it use the sd card and save clips
Door to door sales: Does Telus really have a "do-not-knock" list and how do you sign up?
I just had a call from my mother in-law who was quite upset about some supposed Telus Door to door salesmen. They were trying to sell Telus security. They ended up entering the house and looking at the security system. Obviously a mistake to let them...
Is it possible to turn down the brightness of the thermostat display?
I bought 2 unopened security cameras from someone else. Is it possible for me to create an account and set them up? Or do I have to purchase new ones?
