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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1648 Views
  • 0 replies
  • 1 kudos

Resolved! Legitimate looking scam?

Got this text from “Telus” the second time now. It seems very legitimate but I never signed my number up for Telus. Though I do use the Telus home internet from my landlord, my landlord said he thinks the text is a scam. The text come from a 83585 nu...

Willcc by • Neighbour
  • 6955 Views
  • 2 replies
  • 0 kudos

Resolved! Questions about equipment included with plan

Two questions:1. Do we get any choice in the finish of the smart lock when ordering or is it a random selection. I see the description says it is available in three finishes but I don't see anywhere to select one. 2. If I want to add a camera or sens...

Resolved! Telus Security Door To Door Salesman

What’s up with this Telus door to door salesman harassment? Today we had 3 guys come around and wanted us to do a free upgrade on our system and then charge me more than 2x more than what I’m paying now. I told them I’m totally happy with my ADT syst...

Resolved! New security system and just learning it.

How do I get my system to stop announcing 'back door open' 'front door open' when I am at home and am just opening the door for the dog to go outside?

Resolved! What is SmartSync Module

Hello, In exploring an update of a ADT SafeWatch Pro 3000 alarm to use cellular (LTE) vs. landline to the monitoring station, I was quoted the use of a "SmartSync Module". However, I would like to know exactly what hardware that refers to. Does anyon...

theShad by • Organizer
  • 4436 Views
  • 5 replies
  • 0 kudos

Resolved! Sharing my TELUS account with Family / Spouse

Hi everyone, and sorry if this has been asked, I've searched back and forward with no success.I have a TELUS Smart Home security system. Lots of bells and whistles. I want to give my wife access to the APP, but the only way I can see how she does tha...

Curomac by • Friendly Neighbour
  • 24839 Views
  • 9 replies
  • 0 kudos

Exchange plan

Hi, I ordered and received a Home Security System but I have decided that I don't need All of the extras that I received. Will Telus allow me to return the package for another Plan? I received it only a week ago.Appreciate any ideas.

Anne49 by • Neighbour
  • 1692 Views
  • 1 replies
  • 0 kudos

Resolved! Door bell camera questions

I currently have 3 outdoor camera and thinking of moving over to a door bell camera for the front of our house. My questions are:1) does the door bell stream video - we have two control panels, one in the kitchen so we can watch our kids outside. Jus...

msbutton by • Neighbour
  • 3701 Views
  • 3 replies
  • 0 kudos

Resolved! SmartHome Security FAQs

Hey all, We've seen your questions about SmartHome security both in our community and outside of it and wanted to officially launch the SmartHome Security board for all your questions and feedback. To kick it off, we've put together a list of our mos...

dru by • Community Manager
  • 20732 Views
  • 11 replies
  • 4 kudos
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