I’m trying to help my next door neighbour. She is in her 90s and cant deal with your service people in the Philippines. She got a low battery message on a motion sensor. I had previously changed a battery on a door sensor. After changing the battery we were unable to arm the system . The sensor seems to be faulty. After hours ( literally) on the phone a rep in The Philippines removed the sensor from the system.
We were told 1. They wouldn’t send a technician. 2. They wouldn’t send a replacement sensor. 3. She needed to upgrade to a whole new system on a 3 year contract at twice the monthly cost.
She was an ADT customer for 20+ years. Her system isn’t that old. She has a Command 7 in touchscreen panel and the sensor is a SiXPIR.
I can purchase a new sensor for 100$. I would but not sure how to add it back into the system.
I feel the service has been awful.. It makes me wonder how reliable the monitoring service is.
By the way, I have a telus landline and home security. A legacy Ademco system. If it fails I would switch companies in an instant. Oh, and Telus were phoning every day to get me to switch my internet service. They would defeat their own call control. And then a young man called at the door to offer the same deal. The poor guy got an earful. Not his fault. Hope he’s not working on commission.
