July
I’m trying to help my next door neighbour. She is in her 90s and cant deal with your service people in the Philippines. She got a low battery message on a motion sensor. I had previously changed a battery on a door sensor. After changing the battery we were unable to arm the system . The sensor seems to be faulty. After hours ( literally) on the phone a rep in The Philippines removed the sensor from the system.
We were told 1. They wouldn’t send a technician. 2. They wouldn’t send a replacement sensor. 3. She needed to upgrade to a whole new system on a 3 year contract at twice the monthly cost.
She was an ADT customer for 20+ years. Her system isn’t that old. She has a Command 7 in touchscreen panel and the sensor is a SiXPIR.
I can purchase a new sensor for 100$. I would but not sure how to add it back into the system.
I feel the service has been awful.. It makes me wonder how reliable the monitoring service is.
By the way, I have a telus landline and home security. A legacy Ademco system. If it fails I would switch companies in an instant. Oh, and Telus were phoning every day to get me to switch my internet service. They would defeat their own call control. And then a young man called at the door to offer the same deal. The poor guy got an earful. Not his fault. Hope he’s not working on commission.
July
Hello. We'll send you a private message to discuss further, thanks.