How to get help with telus

[Telussucksfrogs]

Telus service is the worst! Hard to get a hold of. I finally talked to someone, they couldn't figure it out on he spot and were supposed to get back to me they never did. Now I have to wait on hold during limited business hours. Service really sucks!

[A-B]

Was this regarding a SmartHome Security account?

[Telussucksfrogs]

yes. Was smart home.

[A-B]

Have you had the chance to speak with our team yet?

[Telussucksfrogs]

Took a long time with really bad chatbot, then got a phone number, waited on hold for a long time, talked to someone, they couldn't figure out the problem, said they would call back but never did.

I called back a few days later, chatbot says, "OK, I will connect you to an agent". Then says "Our offices are currently closed. Try again tomorrow" and hangs up. Tried next days. still closed apparently.

[A-B]

I'll send you a private message to discuss further, thanks.