We were out of country and missed the security system payment. Then Telus informed me the account will be closed and added an account closure fee of 1048cad. First of all, I don’t understand what is this fee for. secondly, after 1 week I paid the bill, Telus sent me another same bill with a new due date. Since the telephone service accent is really hard to understand (no offense), I really hope someone can reach out and help me to solve this.
