Can’t re-install Doorbell camera

[kristine36]

A few weeks ago we noticed our slimline doorbell camera was no longer recording motion. Tried a few things on the app, tried to reset it even and nothing worked. Next try was to delete the camera and reinstall- well now weeks later and we still can’t get it added! I can make it to the step where you pick the Skybell wifi, and the put your own wifi password in… and then nothing.. install has failed every single time.. my wifi continued to work on a laptop and tv - but now wondering if not strong enough? Getting seriously annoyed with no working doorbell camera for security, and it flashing red non-stop…

[WestCoasterBC]

Make sure you are connecting to a 2.4Ghz network it will not work on 5Ghz.

[kristine36]

Yes it’s showing the lower network.

[NFtoBC]

You will need to enter the Admin interface of your router, and temporarily turn off the two 5 GHz radios, add your doorbell while only the 2.4 GHz radio is on, then restart the 5 GFHZ radios.

[MikePaugh]

This sounds like good advice. My doorbell has been unable to connect since last May. I have 2 booster units. Do I have to shut off the 5 GHz radios on both of them or will one unit pick up the doorbell when the 5 GHz is off?

[MikePaugh]

Also, not seeing an "off" option. Only choices of bandwidth and channels.

[MikePaugh]

I ended up using a different network in my home that was from an old Apple router that broadcasts the 2.4 and 5 channels separately, with different names. Worked great. Thank You NFtoBC

[kristine36]

I've done that and still won't connect... Runs for a few minutes and then says installation failed. Do I need to wait a certain amount of time after we switch it to 2.4?