Make sure you are connecting to a 2.4Ghz network it will not work on 5Ghz.
You will need to enter the Admin interface of your router, and temporarily turn off the two 5 GHz radios, add your doorbell while only the 2.4 GHz radio is on, then restart the 5 GFHZ radios.
This sounds like good advice. My doorbell has been unable to connect since last May. I have 2 booster units. Do I have to shut off the 5 GHz radios on both of them or will one unit pick up the doorbell when the 5 GHz is off?
Also, not seeing an "off" option. Only choices of bandwidth and channels.
I ended up using a different network in my home that was from an old Apple router that broadcasts the 2.4 and 5 channels separately, with different names. Worked great. Thank You NFtoBC
I've done that and still won't connect... Runs for a few minutes and then says installation failed. Do I need to wait a certain amount of time after we switch it to 2.4?
March - last edited March
I have no issue with mine on a 5GHz network.
You don't need to turn the 5ghz signals off.
Try doing a full reset on the doorbell. Press and hold it until it blinks yellow. Will take about a minute.