TV
Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
2137 PostsLatest topics in TV
Nature & Civilization Channel Displays on Website
When I login to customize my Optik TV Package, the Nature & Civilization choice does not display the Love Nature or Smithsonian Channel. It only displays the BBC Earth logo: However, the main Telus website page does display the three channel logos un...
The Irrational (tv show) is missing episodes
Season 1 has 11 episodes but in demand only has 8 and then it jumps to season 2
Paramount Channel Shown under Prime Time Pack
The Prime Time package still shows Paramount channel on the Telus website when I review my theme packs:
Missing Episodes Mobile OnDemand
Hi there, For several years, OnDemand libraries using the mobile app have been missing episodes that are available using the television/box. For example, current Young and the Restless OnDemand has episode 132 which is available using the television ...
Resolved! TV-21T Box Won't Wake, Have To Reboot Every Day
I've had a TV-21T box since late August 2024. I worked fine up until a few days ago. At the beginning of March 2025 I encountered a problem where the box wouldn't wake from "network standby" (blue LED), and it has now become a daily problem that is o...
Poor Technical Support (first-line)
I am really getting feed up with Telus' first-line technical support. All they seem to do (or be mandated to do) is to go through their script.They do not seem to have a history of the account. I called for the third time on essentially the same issu...
Support asks to install App with access to Camera
I called technical support today (not a simple procedure itself). They wanted me to install a Telus App on my cell phone (not Telus), and the App then asked for access to the Camera. No way - I value my privacy.This is to determine the device that I ...
Continuing PVR problem
Again I had to call Telus because the PVR would not record. For over a year I have had continued problems with Optik TV and probably called at least 10 times in this time period and spent countless hours on the phone with Telus. Today’s call was unbe...
TELUS Recording issues since June (Arris PVR box)
Been having an issue with the Arris Telus PVR Box for an issue that began earlier this year in June 2023 and has been continuing up to this point, There has been a recording issue where sometimes a recording that you press fast forward on stops and s...
