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TelusTV+ 21T tuner restart after power loss

Rocky3
All-Star

So the power is lost a number of times and it is like pulling hens teeth to restart the tuner.

AC power back on for hours along with internet, "no signal" blue scree. 

push button on front, nothing happens.

unplug power, 5, 10, 30, 60 seconds, replug and get Telus on screen, then "no signal"

White light under unaffected but remote.

White light changes to blue and back to steady white

 

Keep repeating and eventually it starts working.

 

What is the proper thing to do??? It should start working with power on without this trial and error.

 

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hey @Rocky3 - I would encourage you to re-seat the HDMI cable as it might help with this. Unless the box itself is rebooting, it might be the fix to your problem


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Rocky3
All-Star

Yes I also reseat HDMI. It finally boots after rapid plug/unplug which I will try to remember to start with next time.

TELUS appears on the TV, it seems like a failed boot up which goes to blue screen. What is the button at the middle front as it does not seem to do anything.

 

Thanks for the quick reply