I'm running into an issue and support doesn't seem like they can help. I have an LG Oled TV and I'm unable to pair it with the remote that came with the optik tv box.
When I try and do it from settings it tries 3 codes, but none of them work. Looking at websites lg tvs can have up to 12 codes. Tried calling support and they said there isn't a way to insert codes manually so I need to live with it.
Sucks cause I just activated last week from Shaw which was working fine...
I did & I also called in to Technical Support, but weren't able to help. It was frustrating because it took several hours to finally get an answer and alot of repeated steps.
It's frustrating because the Slimline Remotes have the functionality to manually enter TV codes. If you have any idea how I can get it to work it'll be apperciated.
1. Press and hold both the input and OK buttons on your remote for 3 seconds. The green LED should stay on.
2. Enter the first code using the number pad. The green LED will blink twice and then go off.
3. Test the mute or volume up/down button. If these work, you're done.
4. If they don't work, repeat steps 1-3 for subsequent codes.
If our reply solved your issue, please click on "Accept as Solution" to help others in the community.
I ended up taking my Arc Cable of my Sonos Playbase and put it directly into the Telus Box. The remote is now controlling the Playbase Audio at least. The problem now is no other inputs for game consoles have audio, and the TV Box is just playing audio despite the TV having it's input changed.
So it seems I need a solution for one of these:
Having the Remove Control TV/Audio while Playbase is directly wired into the TV
Getting Optical Audio to my consoles if my TV Input is switched.
