06-26-2023 03:27 AM
Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens with the Global BC and Global Okanagan channels.
In the Channel Guide, each of the affected stations have what appears to be a "refresh" icon (circular arrow similar to the refresh button on a browser) in the box with the current program. I have no idea what that means or if it is requiring me to do something.
I am using a computer to drive a TV from a browser. It has been working fine for years ... until now.
Please fix ... it is quite annoying.
06-26-2023 09:59 AM
specific channels that have the "refresh" icon ...
101, 102, 104, 106, 115, 119, 120, 128, 302, 303, 390, 392, 400, 401, 406, 407, 408, 409, 802, 900, 901, 902, 903, 904, 2001, 2007, 2053
i can't say I've tried them all but certainly the ones I hnormally watch (especially the local channels, the news channels, and TSN) boot me out to the home screen within 10 or so miniutes.
And it does seem that this list appears to be growing, WTH?
07-01-2023 01:40 PM
07-01-2023 08:28 PM - last edited on 07-04-2023 06:43 AM by Fabylous
Hi marty0701,
st0106 (Advocate) posted a new reply in Pik TV™ on 07-01-2023 01:40 PM:
Re: Telus TV (Pik TV) - CTV and Global channels keep dropping
Btw, which tv market are you residing in? Some of the channels share the same # in different locations. I’m interested in the full list of the channels available with Restart lol.
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07-01-2023 08:51 PM
06-26-2023 10:05 AM - edited 06-26-2023 10:05 AM
Hi @marty0701, the "refresh" icon is a new feature added to the browser that allows you to restart a live stream from the beginning of up to 30 hours of airing. The use case for this is if you missed a show, or a portion of a live stream, you can restart the show from the beginning.
When you say you are using a computer to drive a tv from a browser, are you watching directly on the browser, or are you putting it up on a TV through the laptop?
06-26-2023 02:15 PM
06-28-2023 03:51 PM
Hi @Marty , have you tried clearing cookies on your browser? I tried myself and asked several colleagues, and we weren't able to reproduce this issue. Though, I've seen a handful of customers having a similar experience. Let me know if clearing cookies helps!
06-30-2023 11:20 PM
07-01-2023 04:05 AM - last edited on 07-04-2023 06:43 AM by Fabylous
Hi marty0701,
st0106 (Advisor) posted a new reply in Pik TV™ on 06-30-2023 11:20 PM:
Re: Telus TV (Pik TV) - CTV and Global channels keep dropping
How old is your TV? Can you connect it with an android, Apple or a Telus TV box? My landlord offers me a 1080P Samsung TV from the mid 10s, and it works smoothly with all the types of tv boxes I just mentioned.
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07-03-2023 11:59 AM - edited 07-03-2023 02:52 PM
This appears to be a general issue with the Telus TV+ application that runs in a browser.
As of a couple of weeks ago, a number of people have reported this issue, see: https://forum.telus.com/t5/Optik-TV/Telus-Tv-on-a-Mac/td-p/137522
For me, after 4 to 10 minutes, the show I'm watching on my PC, using Edge, closes and I'm returned to the Guide.
Interestingly, when I used Firefox it streamed a TV channel for much longer, but after 30 min I encountered an error message "This browser is not supported" and when I clicked OK on the dialog the app went back to the Guide.
I would guess Telus' development group has a missing regression test and released this issue with a recent update on the in-browser application - they'll have to fix it on their side.
Edit add:
Using Android, Apple TV, etc. does not present this issue - only using Telus TV+ application in a browser is presenting this issue.
Edit 2 add:
Since it's been a week since I last tested this, I tried again today and I discovered the problem is likely resolved. I watched a program for an hour with no issues today (using Edge).
07-05-2023 09:54 AM
Hi @grimmt1 thanks for the detailed update. Did you by any chance try to clear your cookies? Wonder if that might have helped. thanks
07-05-2023 12:39 PM
Hi Kate,
No, I didn't make any changes to my browser. I stopped watching Telus TV+ on my PC due to the problem over a week ago and hadn't retried until Monday.
There's a slim chance that maybe a Windows 11 update could have changed something but I doubt it because only Telus TV+ was affected - all my other streaming services were fine (netflix, prime video, appleTV).
07-05-2023 03:28 PM
Okay, thanks for letting me know! Glad it is working now!
07-31-2023 02:01 PM
This issue has no gone away, still as described above.
07-31-2023 03:11 PM
have you tried clearing cookies and cache?
07-31-2023 05:11 PM
Yes, for the last 28 days in a row. Today it worked (so far). Congratulations TELUS...smh