PVR not activated

[Steven4]

Hi, newer Telus wifi and TV customer , all set up except pvr. When I try record on remote it shows on screen ‘you are not subscribed to recordings. Call 310-mytv to activate’

i called the number and got virtual assistant , all I receive is text message on how to set up recordings , etc .

Guessing I have to schedule a call back, try this first . Maybe I have digital box only and not pvr? Tech who set up Wi-Fi said I had cloud recording though.

Any tips appreciated , thanks !

[MrSL]

I'm guessing you have the TelusTv21T cloud recording box. It depends on the package you have. Some bizarrely  don't even come with cloud recordings...

Hopefully your package is more like;

I think you will need to call them... Good luck!