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Can't Link My Account to My Telus

DaniGurl101
Neighbour

My Telus won't let me link my tv/internet account as the page comes up saying 'This account is cancelled'. I need access to add to my shipping address before my tv box ships and Telus said they can't update my address for me. I was also told that I could access it before my services were activated. Can some plz suggest what I should do?

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